Terms of Service

Warranty and Repairs

If your product is faulty, damaged, or not working, and is covered under warranty, you will need to lodge a return request below. You can also return the product to our store.

Most items sold by Berry Electronix are covered by a manufacturers’ warranty (minimum term of 12 months from date of purchase). Some products have a warranty that is longer than 12 months. Please see the manufacturers’ websites for details.

If the warranty period on an item has expired, we will make every effort to facilitate the repair in-house, refer you to the manufacturer or the manufacturers’ authorized service centers.

Before submitting this request we recommend you:

  • review your user manual to confirm you have used the item correctly
  • visit the manufacturer’s website to see the frequently asked questions, downloads, and tutorials.

If a returned product is found to have no-fault it will be returned as-is, and an assessment fee may be charged.

Website Use

Use of this website indicates acceptance of the above Terms and Conditions.